“New City 24” is a free around-the-clock customer service program that New City Apartments’ residents can use for consultation or inquiry about the tenant’s apartment building and facilities. The service can also be used to rectify a problem including broken amenities, lost keys, and other issues.
*Please note that you may be required to pay for certain repairs.
Beyond the boundaries of the apartment building itself, New City Apartments’ residents will also enjoy a special discount service for domestic and overseas hotels and resorts, leisure and relaxation facilities, sport facilities, babysitting services, and more.
*For more information on “New City Club Off”, please click here (pdf, 310kb)
In addition to our 24/7 hotline service, an online service is available to New City Apartments’ residents for consultation, inquiry, and reporting about a variety of apartment related matters. The online service provides users with access to a number of forms, including notification of moving in, reporting lost keys, and applying for bicycle parking permits.
Over time, more services will be added in expanding the value of our benefits programs.
This Web site and the various services listed on this Web site are subject to cancellation without notice due to changes in building ownership or for other reasons. Please note that the availability of some services depend upon your specific contract.